Privacy Policy

1. Controller and Contact Information

For the purposes of data protection laws, the data controller is:

Data Controller: PixReunion

For privacy-related inquiries, please contact us at: support@pixreunion.com

2. Data Processing Principles

We are committed to processing your data in accordance with the following principles:

• Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and in a transparent manner.
• Purpose Limitation: We collect personal data for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes.
• Data Minimization: We ensure that personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
• Accuracy: We take reasonable steps to ensure that personal data is accurate and, where necessary, kept up to date.
• Storage Limitation: We keep personal data in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the data is processed.
• Integrity and Confidentiality: We process personal data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
• Accountability: We are responsible for and able to demonstrate compliance with these principles.

3. Data We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

3.1. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: To process your orders, we collect payment details, which are securely handled by our third-party payment processors. We do not store your full credit card information on our servers.
• Input Photos: To provide our AI photo generation service, we collect the photographs you upload. These are essential for creating your AI model and generating images.
• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any attachments.

3.2. Information We Collect Automatically

• Usage Data: We collect anonymous data about your interactions with our website, such as pages visited, features used, and time spent on the site. This helps us analyze performance and improve our services.
• Device and Connection Information: We collect information about the device you use to access our service, including IP address, browser type, operating system, and other technical details.
• Cookies: We use cookies and similar tracking technologies to operate and personalize our service. You have control over cookie settings in your browser.

4. How We Use Your Data

We use your information for the following purposes:

• To Provide and Maintain Our Service: To create your user account, generate your AI-powered photos, and deliver the final product to you.
• To Process Transactions: To process your payments securely and prevent fraudulent transactions.
• To Communicate With You: To send you service-related notifications, such as order confirmations, status updates, and responses to your support requests. With your consent, we may also send you marketing communications about new products and offers.
• To Improve Our Services: To analyze usage patterns, troubleshoot issues, and develop new features and functionalities. Anonymous and aggregated data is used for this purpose.
• For Security and Legal Compliance: To protect our platform, prevent abuse, and comply with legal obligations, court orders, or law enforcement requests.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share your information with third parties under the following circumstances:

• Service Providers: We share information with third-party vendors and partners who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, GPU computing for AI model training, and customer support. These partners are only provided with the information necessary to perform their service and are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with any other third party with your explicit consent.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected. Our specific retention periods are as follows:

• Input Photos: Your uploaded photos are stored for up to 30 days to allow for re-renders and to provide customer support. You can request instant deletion of your input photos through your account settings at any time.
• Output Photos: Your final, generated photos are stored for up to a year so you can access and download them from your account. You can delete them at any time from your gallery.
• Account Data: We retain your account information (name, email) as long as your account is active. If you request account deletion, your data will be permanently erased within 30 days, unless a longer retention period is required by law (e.g., for financial records).

7. Your Data Protection Rights (GDPR)

As a user, you have several rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format and to transfer it to another controller.
• Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@pixreunion.com. We will respond to your request within one month.

8. Data Security

We implement a variety of technical and organizational security measures to protect your personal information. These measures include:

• Encryption: Data is encrypted both in transit (using TLS/SSL) and at rest.
• Access Controls: Access to personal data is strictly limited to authorized personnel on a "need-to-know" basis.
• Security Software: Use of firewalls, virus scanners, and other software to protect our systems from unauthorized access.
• Secure Connections: Use of secure protocols for all data transfers between your device and our servers.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure that any such transfers are compliant with data protection laws by using appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide you with notice via email or a prominent notice on our service at least 14 days prior to the change becoming effective.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

Email: support@pixreunion.com